Shopping & Exchange Policy

Shopping Policy

We process orders from Monday through Friday in the order they are received.

  • Order Status: To check the status of your order, please log in to your account to view details.
  • Order Inquiries: If you have any questions regarding your order, please call us at +1 (626) 342-9344. We are happy to assist you.
  • Missing or Damaged Items: If your order has missing items, damaged products, or other issues, please contact a HIGO Customer Representative during our business hours:
    • Phone: +1 (626) 342-9344
    • Hours: Monday – Friday, 10:00 AM – 7:00 PM (PT)
    • Email: pingliu2713@gmail.com

Note: To expedite your request, please have your Order Confirmation Number ready when contacting us. We are committed to resolving your issues as quickly and efficiently as possible.

Return & Exchange Policy

HIGO Satisfaction Guarantee

At HIGO, we stand behind our services, products, and customer relationships. That is why we offer a 100% Satisfaction Guarantee on every purchase.

Returns

If you are unsatisfied with any product purchased from us, you may return it through the original purchase channel.

  • Please Note: We reserve the right to deduct costs from refunds for any losses incurred by the company due to the order. By registering as a member or making a purchase, you acknowledge and agree to these default terms.
  • Documentation: To facilitate our recording and processing, please include the original sales receipt and/or invoice with your return.
  • Authorized Channels: We regret to inform you that the satisfaction guarantee and customer support are not available for products purchased from unauthorized retailers or other unauthorized channels.
  • Return Window: Customers who purchased via our official website may return products within 14 days of the purchase date.

Exchanges

You may also request an exchange for any item purchased from HIGO. We will be happy to guide you through the process for a new order. To initiate an exchange, please contact our Customer Service line:

Hours: Monday – Friday, 10:00 AM – 7:00 PM (PT)

Exchange Hotline: +1 (626) 342-9344