HIGO Privacy Policy – HIGO Ecommerce

Welcome to the HIGO community, and thank you for placing your trust in us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website, services, or participate in our events and marketing. We take your privacy seriously and are committed to safeguarding your data in compliance with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA).

By using our services, you agree to the terms outlined in this policy. If you have any questions, please click the bottom-right [Online Support] to contact us.

1. Scope of Application

This policy applies to all personal data collected when you use our services, including our websites, digital platforms, sales, and marketing activities.

2. Categories of Personal Information Collected

Depending on your interaction with HIGO, we may collect the following:

Information you provide directly:
Name, phone number, email address, mailing address, job title, username, password
Identification data (such as government-issued ID, photo)
Billing and payment details (credit/debit card number, security code)
Contact preferences, feedback, testimonials
Third-party account information (e.g., when logging in via Google or Facebook)
Automated data:
Cookies, IP address, device type, browser, usage logs

3. Use of Personal Information

We may use your personal information for the following purposes and legal bases:

To perform our contract with you:
Account registration, identity verification, order processing, payment, and customer service
To meet legitimate business interests:
Sending service updates, collecting user feedback, improving functionality
Detecting fraud, enhancing security
To comply with legal obligations:
Responding to law enforcement or regulatory requests
With your consent:
Publishing testimonials, enabling user communication features

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience. You can manage or disable cookies in your browser settings, though this may affect some features.

5. Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes stated in this policy, or as required by law. After this period, we securely delete or anonymize the information.

6. Your Rights Under CCPA

If you are a California resident, you have the following rights under the CCPA:

Right to know: Request details about the personal information we collect and how we use it
Right to delete: Request deletion of your personal information (subject to legal exceptions)
Right to opt-out: Request that we not sell your personal information to third parties
Right to non-discrimination: You will not be discriminated against for exercising your rights
To exercise these rights, please click the [Online Support] button at the bottom right of the page.
If you appoint an authorized agent to act on your behalf, we may request documentation to verify their authority and your identity before fulfilling the request.

7. Data Security

We use administrative, technical, and physical security measures to protect your data. In the event of a data breach, we will notify affected users and relevant authorities as required by law.

8. Children’s Privacy

We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the data immediately.

9. Do Not Track (DNT) Signals

Our systems currently do not recognize browser DNT signals due to the lack of a standard. If industry standards emerge, we will update this section accordingly.

10. Changes to This Policy

We may update this policy periodically. When we do, the “Last Updated” date will be revised, and significant changes will be communicated through our platforms.

11. Contacting Us

For any privacy-related questions or requests, please click the bottom-right [Online Support] to contact us directly.