{"id":667,"date":"2025-12-30T13:58:54","date_gmt":"2025-12-30T05:58:54","guid":{"rendered":"http:\/\/glf-global.com\/?page_id=667"},"modified":"2025-12-30T14:05:14","modified_gmt":"2025-12-30T06:05:14","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/glf-global.com\/index.php\/refund_returns\/","title":{"rendered":"Shopping &amp; Exchange Policy"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Shopping Policy<\/strong><\/h2>\n\n\n\n<p>We process orders from Monday through Friday in the order they are received.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Order Status:<\/strong> To check the status of your order, please log in to your account to view details.<\/li>\n\n\n\n<li><strong>Order Inquiries:<\/strong> If you have any questions regarding your order, please call us at <strong>+1 (626) 342-9344<\/strong>. We are happy to assist you.<\/li>\n\n\n\n<li><strong>Missing or Damaged Items:<\/strong> If your order has missing items, damaged products, or other issues, please contact a HIGO Customer Representative during our business hours:\n<ul class=\"wp-block-list\">\n<li><strong>Phone:<\/strong> +1 (626) 342-9344<\/li>\n\n\n\n<li><strong>Hours:<\/strong> Monday \u2013 Friday, 10:00 AM \u2013 7:00 PM (PT)<\/li>\n\n\n\n<li><strong>Email:<\/strong> <a href=\"mailto:pingliu2713@gmail.com\" target=\"_blank\" rel=\"noreferrer noopener\">pingliu2713@gmail.com<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p><strong>Note:<\/strong> To expedite your request, please have your <strong>Order Confirmation Number<\/strong> ready when contacting us. We are committed to resolving your issues as quickly and efficiently as possible.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Return &amp; Exchange Policy<\/strong><\/h2>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>HIGO Satisfaction Guarantee<\/strong><\/h4>\n\n\n\n<p>At HIGO, we stand behind our services, products, and customer relationships. That is why we offer a <strong>100% Satisfaction Guarantee<\/strong> on every purchase.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Returns<\/strong><\/h4>\n\n\n\n<p>If you are unsatisfied with any product purchased from us, you may return it through the original purchase channel.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Please Note:<\/strong> We reserve the right to deduct costs from refunds for any losses incurred by the company due to the order. By registering as a member or making a purchase, you acknowledge and agree to these default terms.<\/li>\n\n\n\n<li><strong>Documentation:<\/strong> To facilitate our recording and processing, please include the <strong>original sales receipt and\/or invoice<\/strong> with your return.<\/li>\n\n\n\n<li><strong>Authorized Channels:<\/strong> We regret to inform you that the satisfaction guarantee and customer support are <strong>not available<\/strong> for products purchased from unauthorized retailers or other unauthorized channels.<\/li>\n\n\n\n<li><strong>Return Window:<\/strong> Customers who purchased via our official website may return products within <strong>14 days<\/strong> of the purchase date.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Exchanges<\/strong><\/h4>\n\n\n\n<p>You may also request an exchange for any item purchased from HIGO. We will be happy to guide you through the process for a new order. To initiate an exchange, please contact our Customer Service line:<\/p>\n\n\n\n<p><strong>Hours:<\/strong> Monday \u2013 Friday, 10:00 AM \u2013 7:00 PM (PT)<\/p>\n\n\n\n<p><strong>Exchange Hotline:<\/strong> +1 (626) 342-9344 <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shopping Policy We process orders from Monday through Friday in the order they are received. Note: To expedite your request, please have your Order Confirmation Number ready when contacting us. We are committed to resolving your issues as quickly and efficiently as possible. Return &amp; Exchange Policy HIGO Satisfaction Guarantee At HIGO, we stand behind [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-667","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/glf-global.com\/index.php\/wp-json\/wp\/v2\/pages\/667","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/glf-global.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/glf-global.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/glf-global.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/glf-global.com\/index.php\/wp-json\/wp\/v2\/comments?post=667"}],"version-history":[{"count":3,"href":"https:\/\/glf-global.com\/index.php\/wp-json\/wp\/v2\/pages\/667\/revisions"}],"predecessor-version":[{"id":914,"href":"https:\/\/glf-global.com\/index.php\/wp-json\/wp\/v2\/pages\/667\/revisions\/914"}],"wp:attachment":[{"href":"https:\/\/glf-global.com\/index.php\/wp-json\/wp\/v2\/media?parent=667"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}